PRIVACY POLICY
Effective Date: July 2026
Global Telecom Engineering, Inc. (“Global Telecom,” “Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information entrusted to us by our customers, partners, resellers, distributors, suppliers, website visitors, and other business contacts.
This Privacy Policy describes how we collect, use, disclose, and protect information when you visit www.glob-tel.com, use our products or services, access our customer portals, or otherwise interact with Global Telecom.
Scope
This Privacy Policy applies to:
- www.glob-tel.com
- GTIOT Device Management Platform
- TITANS Network products and services
- Customer Support Portal
- Warranty Services
- Sales and Marketing activities
- Distributor and Reseller Programs
- Technical Support
- Professional Services
This policy does not apply to third-party websites or services that maintain their own privacy policies.
Information We Collect
Information You Provide
We may collect:
- Name
- Company name
- Business address
- Job title
- Email address
- Telephone number
- Billing information
- Shipping information
- Purchase history
- Payment information
- Product registration information
- Warranty claims
- Support tickets
- Technical documentation submitted by customers
- Communications with our staff
Account Information
When using our portals or software, we may collect:
- Username
- Password (encrypted)
- User permissions
- Login history
- Account preferences
Device & Platform Information
Depending upon the services you use, we may collect information related to devices connected to our platforms, including:
- Device identifiers
- SIM identifiers (ICCID)
- IMEI numbers
- Device model
- Firmware version
- Activation status
- Network diagnostics
- Connectivity information
- Usage statistics
- Device health information
We do not monitor or collect the content of customer communications transmitted through carrier networks.
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Website usage
- Pages visited
- Session duration
- Referral source
- Cookies
- Analytics data
How We Use Information
We use information to:
- Deliver products and services
- Process orders
- Ship products
- Manage customer accounts
- Activate wireless services
- Support GTIOT platform functionality
- Provide technical support
- Process warranty claims
- Improve products
- Secure our systems
- Detect fraud
- Process payments
- Respond to inquiries
- Provide software updates
- Send product announcements
- Manage reseller relationships
- Meet contractual obligations
- Comply with legal requirements
When permitted, we may also send marketing communications regarding new products, promotions, webinars, and events.
Cookies & Analytics
Our websites use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website performance
- Understand visitor behavior
- Improve customer experience
We may utilize:
- Google Analytics
- Microsoft Clarity
- LinkedIn Insight Tag
- CRM tracking technologies
- Marketing automation platforms
You may disable cookies through your browser settings, although certain website features may no longer function properly.
How We Share Information
We do not sell personal information.
We may share information with trusted service providers that assist us in operating our business, including:
- Payment processors
- Shipping providers
- Cloud hosting providers
- CRM platforms
- Technical support vendors
- Warranty providers
- Marketing service providers
- Security providers
- Wireless carrier partners
- Device manufacturers
These providers are contractually required to protect personal information.
Carrier & Technology Partners
Certain Global Telecom services rely on third-party wireless carriers, cloud providers, manufacturers, and technology partners.
When necessary to provide contracted services, limited customer information may be shared with these providers.
Examples include:
- Wireless carrier activation
- Device provisioning
- Warranty replacement
- Logistics providers
- Cloud hosting
- Software licensing
Information is shared only as necessary to deliver the requested services.
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect information, including:
- SSL/TLS encryption
- Multi-factor authentication where available
- Role-based access controls
- Network monitoring
- Secure cloud hosting
- Employee confidentiality agreements
- Vendor security assessments
Although no system is completely secure, we continually evaluate and improve our security practices.
Data Retention
We retain information only for as long as necessary to:
- Fulfill contractual obligations
- Provide services
- Comply with legal requirements
- Resolve disputes
- Maintain accounting records
- Enforce agreements
When information is no longer required, it is securely deleted or anonymized.
Your Privacy Rights
Depending on applicable law, you may have rights to:
- Access personal information
- Correct inaccurate information
- Delete personal information
- Restrict processing
- Object to certain processing
- Receive a portable copy of your data
- Withdraw consent where applicable
California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA).
Requests may be submitted using the contact information below.
International Users
Global Telecom primarily operates in the United States.
If you access our services from another country, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.
Children's Privacy
Our products and services are intended for businesses and individuals over the age of 18.
We do not knowingly collect personal information from children under 13.
If such information is discovered, it will be promptly deleted.
Third-Party Websites
Our websites may contain links to third-party websites operated by carriers, distributors, manufacturers, partners, or other organizations.
Global Telecom is not responsible for their privacy practices and encourages users to review those policies separately.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in technology, legal requirements, or business practices.
Any updates will be posted on this page with a revised Effective Date.
Contact Us
Global Telecom Engineering, Inc.
2020 Main St. Suite 1130
Irvine, CA 92614
General Inquiries: [email protected]
Website: www.glob-tel.com